When Receiving Your Product

Before signing the shipping report, check the box of your product for any damage or problems. If, for any reason, there is damage or deficiency, or if the parcel tape is loose, return your box to the cargo officer with a request to keep a report, without signing any documents regarding the delivery. If you fulfill this obligation, your new products will be sent to you immediately. In case of receiving products with damaged boxes or allegedly missing contents, we are not responsible for the damage or shortage of the products inside. Please report this situation in writing to our e-mail address [email protected] and/or our WhatsApp line at 0850 307 77 81 or verbally to our phone number 0224 280 25 00, along with your order number, as soon as possible.

Our Customer Service

For all your questions regarding your orders and to get information about our products, you can reach us from anywhere in Türkiye by calling 0224 280 25 00 and/or via our WhatsApp line at 0850 307 77 81, or you can request support by filling out our contact form.